Web Hosting reviews & ratings

HeartInternet Hosting Review £2.49/m

HeartInternet Hosting Review

  • Features
  • Price
  • Speed
  • Reliability
  • Help & Support

HeartInternet is owned by Host Europe (hosteurope.com) and it’s a web hosting company and domain registration company based in Nottingham, UK. Domain Names, Shared Hosting, Reseller Hosting and Dedicated servers are some of the products it offers to the clients. The company is owned by Tim Beresford and Jonathan Brealey. They were first part of WebFusion, which they left in 2003 and formed HeartInternet in 2004. Since, the formation the company has grown to one of the largest web host companies with primarily focusing the British Market. They have great services and offer a number of packages. Have a look at the detailed review herein. 

Website: www.heartinternet.co.uk

Established: 2004

Services: Webhosting, Linux reseller hosting, Domain name registration, Linux and Windows dedicated Servers, Website building

HeartInternet offers the most cheapest Unlimited Reseller Hosting Plan

Price, hosting packages and plans: HeartInternet is well known for it’s reseller plans, it offers the most cheapest Unlimited Reseller Plan at £29.99 (excluding VAT at 20%). There are three shared web hosting plans; Start Pro, Home Pro and Business Pro available for £2.49 per month, £7.49 per month and £10.75 per month. Please note that all prices exclude VAT which is 20%, they only show you the real price at checkout. That’s how most of british companies work, they exclude VAT which is a huge 20%. People think the price is quite cheap until at the last step they find out the real price.

The shared hosting packages are expensive compared to what companies on the other side of the Atlantic Ocean offer. Some of the major US based hosting companies offer the same features at less than $4/month & there’s no hidden tax.

The company charges 10 GBP as setup fee for their basic website hosting plan, which according to competition is very expensive. For 2GB mailboxes, they additionally charge 10 GBP per year.

Control Panel: HeartInternet has launched their own customized control panel software named eXtend 2.0. It is very simple and easy to use. With easy configuration and accessibility options you are able to manage your websites, within a matter of few clicks.

But be warned if you are looking to add lots of Add-On Domains, well in eXtend that’s not possible. Thats the biggest limitation of HeartInternet’s eXtend Control Panel. If you go for their Unlimited Reseller Hosting, you won’t be able to offer your customer the ability to host unlimited domain on 1 account. They are going to need separate accounts for each hosted domain. A big hassle! Which could have been avoided if they were using the best  cPanel Control Panel.

Features: The basic features offered by their shared hosting are:

Plans Starter Pro Home Pro Business Pro
Price £2.49 (£2.98 inc VAT) £7.49 (£8.98 inc VAT) £10.75 (£12.90 inc VAT)
Monthly Bandwidth 30,000MB UNLIMITED UNLIMITED
Number of Websites 1 1 3
Set-up fee £10 Free Free
400MB Mail Boxes 1,000 10,000 UNLIMITED
Webmail 1,000 10,000 UNLIMITED
Virus Scanning £19.99 £19.99 Yes
Master FTP Account 1 1 1
Additional FTP Logins - 10,000 UNLIMITED
SSH Access - Yes Yes

Unfortunately the features on the basic package are very limited.


Speed: HeartInternet’s speed is below average. We tried testing their website for speed using pingdom tools & we got the following result:

Reliability: Heart Internet is regarded as the most reliable webhost in UK. Their reliability is what makes them stand out. And that’s the main reason why lots of resellers go for Heart Internet.

Customer Support: Unfortunately there is no toll free number to contact support, neither is there a live chat option. If you need any kind of support, creating a support ticket is your only option. The telephone &  live chat facility only entertains sales related queries.


  • Hugely supported API for Resellers automating domain & hosting
  • Reliable Hosting
  • UK Data centers – for those website whose audience are European.


  • Below average speed
  • No support phone number or live chat facility for technical support
  • No FREE advertising credits
  • Hidden charges (VAT at 20%)
  • Pricing plans expensive
  • Unable to set multiple logs for reseller.
  • Private name servers cost £100!!! OMG :-0


Conclusion – Should you buy it?

The company is well reputed for Reseller Hosting packages & yes the unlimited reseller hosting is quite a fantastic deal for resellers. Shared hosting packages although a bit expensive are worth trying out as their service is quite reliable with almost no downtime. Speed on the other hand is not bad but a bit slow. Which Hosting would recommend it to those who need a reliable webhost. And I wouldn’t recommend it to those who need a hosting account for multiple domains as eXtend lack the ability to add-on additional domain to the same hosting account.

Coupon Code: BIZPRO1 Offer: 1st monthh of Business Pro Hosting for only £1

Coupon Code: RESELLERDEAL Offer: 1st month of Reseller Pro Hosting for only £1



Heart Internet Ltd
2 Castle Quay
Castle Boulevard
United Kingdom



All of the below numbers are for sales only:

Telephone (local rate): 0845 644 7750
Telephone (from outside the UK): 44 115 8456654
Fax (local rate): 0845 644 7740


Data Centers:

Nottingham, United Kingdom

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