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FastHosts Hosting Review £2.49/m

FastHosts Hosting Review

Author
Users
  • Features
  • Price
  • Speed
  • Reliability
  • Help & Support
Fasthosts is one of the leading internet website hosting service providers. The company is located in Gloucester, England. It was launched in 1999 by Andrew Micheal, who was an A-Levels student at that time. The company was originally introduced as an A-Level project, which later on, was converted in a limited company in 1999 and to increase its operations the company was launched in UK, in 2000. The company also deals with the domain registration and cloud infrastructure.

Website: www.fasthosts.co.uk

Established: 1999

Services: Web hosting, Windows/Linux server, Domain registration, Email packages, Internet Access, Backup solutions

Prices, Hosting Packages and plans: the company provides a variety of web hosting packages to its clients. They offer 4 different types of services; Exchange email starting from £1.39, Web hosting starting from £ 2.49, VPS starting from £ 26.99 and there is an eye catching dedicated servers offer, only £ 19.50/month.

There are 4 shared hosting packages namely Personal, Business Bronze, Business Silver and Business Gold priced at £2.49, £3.49, £3.49 and £2.99. The pricing of packages are much in line with the competition and quite affordable.

Control Panel: FastHosts uses the best Control Panel of all, cPanel.

Features: Vast numbers of features have been included in the hosting packages, yet they have some unique quality features for its customers. Some of the features offered in their business gold package are:

  • Unlimited Disk Space, bandwidth, ftp accounts, email accounts
  • Unlimited MySQL Databases, 10 MsSQL Databases
  • £105 worth of Ad vouchers
  • Shell Access (SSH Access)
  • Free shared SSL
  • 1-Click install applications

Customer Support: Fasthost customer services is one of the worst I’ve ever come across. It’s not just me, if you google them you will know exactly what I mean. Their telephone support people don’t have a clue about anything, every query is put into a support ticket for their 2nd line support. There is no 27×7 online chat option, you have to call them up for support or open a ticket. But be-aware that their ticket reply time duration is awful. There is also no free phone number for support, although they do have a toll free phone number but that is dedicated only for sales.

Speed: Our test website was awfully slow, even if you try their own website it’s way too slow compared to their competition. Till now it’s the most slowest web host we have tested. Below are the speed statistics for their own website (which most probably would reside on one of their fastest servers):

Thats like; if your website is 1MB it would take 8.15 seconds to load. Are their servers connected with those 56kbps modems? because seriously that is way way way way tooooooo slowwww. Also for your viewing is their website’s historical speed statistics, proving that their speed is worse most of the time.

 

Reliability: Although their speed is awful, their reliability (uptime) is great. Following are moontools’s uptime statistics for fasthosts:

Today Yesterday This Week Last Week This Month Last Month This Year Last Year
Uptime % 100% 100% 100% 100% 100% 100% 100% 100%
Downtime % 0% 0% 0% 0% 0% 0% 0% 0%
Downtime - - - - - - - -
#Checks 5 6 33 40 121 179 1210 2656

 

Pros:

  • Affordable pricing plans especially their dedicated server
  • Excellent uptime statistics

Cons:

  • Worst customer services
  • Targeted towards UK industry, instead of being worldwide

 

Conclusion – Should you buy it?

Fasthosts packages are cheap and you can be rest assured that you will receive 99.99% uptime, but at the cost of speed. We wouldn’t recommend them because of their extremely slow speed. But if you do not care about speed and are looking for 99.99% uptime then you should try them out.

 

Head Office:

FastHosts Internet Ltd,
154 Southgate Street,
Gloucester,
GL1 2EX,
United Kingdom.

 

Data Centers:

Gloucester, United Kingdom
London, United Kingdom

Contact:

Tel: 0808 1686 777 (Sales)
Tel: 0844 5830 777 (Support)
Email: sales@fasthosts.co.uk

Tel: +44 (0)1452 561857 (Press)
Email: press@fasthosts.co.uk (Press)

2 Comments

  1. Fasthosts state: ‘We’re committed to improving our service and really value your reviews.’

    Well, unfortunately nothing could be further from the truth. Rude, unprofessional and argumentative behaviour from many members of staff.

    Overall I have found that a lot of their methods to be unethical in practise and do not serve the interest of the customer.

    I have now cancelled my service and have moved to a better, more respectable and ethical service provider.

    Lessons still to be learnt here.

  2. Customer service was absolutely terrible, after replying to their Emails that my services are up for renewal they never once replied back to me until it is now to late to close my services which was not even for me, stupidly I recommended them to my customer now I cannot get them off my back, who gave them permission to give me credit because I never asked for it nor do I want it

    customer services told me that I need to cancel through the control panel, but they made it so confusing so I emailed them that I do not want to renew, now they still want me to pay for a service that my customer no longer wants using credit that I never asked for

    There should be some way that I should be able to complain to trading standards unfortunately they don’t seem to cover companies, I will never be using this company again and I am going to post this complaint on as may websites as I can to warn other people, In fact I feel so pissed off by this company that I may even spend a few thousand pounds and take out a paid advert to warn others about this company

    They are trying to extort money from me by giving me credit

    deal with this company at your own peril

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